FREQUENTLY ASKED QUESTIONS

Monday - Friday, 8:30AM - 5:00PM Eastern Time

If you have trouble with your order, contact DLRetail@DLAPromotions.com we will be happy to assist you through the process.

Once you have completed an order and received your email confirmation, DLA Promotions initiates the order fulfillment process. Please forward a copy of your email confirmation to us at DLRetail@DLAPromotions.com and we will make every effort to cancel or modify prior to shipping.

Yes! A confirmation email will be sent after your order is placed and will include an order number that you can reference if you have any questions. You can also check your order status on the My Account page.

We accept credit card payment at checkout, Visa, Mastercard, Discover and American Express.

Please ensure the following information being entered matches the credit card being used:
• The Name, address, and zip code in the billing field at check out must match the billing information for the credit card being used. (if you've recently changed addresses, call the number on your card to ensure the credit card issuer has this information accurately in their system)
• Double check that the credit card number, expiration date and security code match the card being used.

Select items are available for purchase in bulk on the Donate Life Member Store. If you are not ordering for a Donate Life Member Organization, prepayment will be required prior to shipment of your order. Please learn more on our Contact Us page.

Packs of Donate Life brochures are available here.
Free resources offered by Donate Life America can be found here on the Donate Life America website.
You can also reach out to your local Donate Life State Team to inquire about resources available locally. Find your Donate Life State Team here.

Defective Items: You can return defective items for a refund within 30 days of purchase.
Apparel Exchanges: Exchanges are accepted for unwashed, unworn apparel in its original packaging within 30 days of purchase. * Returns and Exchanges not accepted for Clearance items
To initiate a return or exchange, email us at dlretail@dlapromotions.com with the subject “Return Order # [Your Order Number]” or forward your order confirmation email. Include details about the issue in your message. We’ll get back to you within 2 business days to resolve the issue.